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Refund Policy

Refund, Replacement and Return Policy

Everything you need to know about refund, replacement and return policicy.

You may be wondering what exactly the process is for requesting a refund or returning/exchanging a product from Founder Dose. We want your order fulfillment process to be as smooth as possible so we've covered everything you need to know about refunding, returning, and exchanging products below.

Shipped Orders

Order Delays:

If an order lacks tracking information, is in transit, is pending, or expired beyond 60 days from the original shipping date (45 days for E.U. orders and 110 days for Brazil), Founder Dose will offer a refund or resend the product at our expense. Exceptions apply to certain shipping methods and destinations.

Delivered Orders:

Founder Dose will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.

Damaged Products:

A full refund or replacement is provided for items that arrive damaged within 30 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to us for approval prior to a refund being issued.

Important Note: In most cases, customers don’t need to return the product to Founder Dose to get a refund or replacement.

Incorrect or Missing Products:

A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to Founder Dose for approval prior to a refund being issued.

order cancellation:

A full refund is available for orders canceled before being processed and shipped by our warehouse. However, certain orders, such as Print-on-demand (POD) and preorder inventory orders, cannot be canceled after payment.

30-day Risk-Free full Happiness Guarantee!

Experience complete peace of mind with our 30-Day RISK-FREE Happiness Guarantee! We stand behind our products and want you to be absolutely thrilled with your purchase.

If for any reason you're not satisfied, simply reach out within 30 days, and we'll provide a hassle-free refund or replacement—no strings attached! Your satisfaction is our top priority, and we’re dedicated to ensuring that you love what you receive. Shop confidently, knowing we’ve got your back!

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

+43 677 6168 5688
support@founderdose.com
Hernalser Hauptstrasse 66 / 22, 1170 Vienna - Austria

You can also contact us through the feedback form available on our Site.

Effective Date: 1st day of March, 2025

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